Return & Right of Withdrawal
Returns
Do you have one or more items that you don't want to keep?
You have the right within 14 days after receipt of your order to return the goods without giving any reason.
Please note that we do not provide confirmations of receipt. You will only receive an email from us once your return has been processed.
How to send a return:
Your order includes a return form. Tick the items you are returning and enclose it with your parcel. Please note that this is not a return label.
If no return form was enclosed with your order, please note the following information on a slip of paper and enclose it with your return:
- Name
- Order number (D.....)
- the reason for the return
Send the return to the location your order was shipped from. The correct address is printed on your return form:
City Optikhaus Retoure
Uhlandstraße 14, 10623 Berlin
City Optikhaus Retoure
Poststraße 17, 66663 Merzig
Please note that we do not currently cover the cost of return shipping, we do not provide a return label, and your parcel must be adequately stamped.
We also advise you to keep the postage receipt of your return so that you have proof if your parcel does not arrive.
Right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.
To exercise your right of withdrawal, you must contact us (City Optikhaus Christian Brück, Poststrasse 17, 66663 Merzig, Germany, info@city-optikhaus.de, Telephone: 0686174707) by means of a clear statement (e.g. a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You will bear the direct cost of returning the goods. You will only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.
The right of withdrawal does not apply to the following contracts:
- Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
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Sample cancellation form (If you want to revoke the contract, please fill out this form and send it back.) – To City Optikhaus Christian Brück, Poststrasse 17, 66663 Merzig, Germany, info@city-optikhaus.de – I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following – Ordered on (*)/received on (*) – Name of consumer(s) – Address of the consumer(s) – Signature of the consumer(s) (only if notification is made on paper) - Date |
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
Special notes
If you finance this agreement with a loan and later revoke it, you are no longer bound by the loan agreement, provided that both agreements form a single economic unit. This is particularly the case if we are also your lender or if your lender uses our cooperation to finance the loan. If the loan has already been paid to us when the revocation takes effect, your lender will assume our rights and obligations under the financed agreement with you with regard to the legal consequences of the revocation or return. The latter does not apply if the subject matter of this agreement is the acquisition of financial instruments (e.g., securities, foreign currencies, or derivatives).
If you want to avoid a contractual commitment as far as possible, make use of your right of revocation and also revoke the loan agreement if you also have a right of revocation.
Cancellation policy created with Trusted Shops Legal copywriter in cooperation with FÖHLISCH Lawyers.
You can also download the cancellation form here.