Return & Right of Withdrawal
Recure
You have one or more items you don't want to keep?
You have the right within14 days after receiptYour order to return the goods without giving a reason.
Please note that there are no confirmation of receipt from us. You will only receive an email from us once the return has been processed.
To send a return:
In your order, aEnclosed delivery noteBe present. You can register your return on this. Please note that this isNotIs a return label.
If no delivery note has been enclosed with your order, please note the following information on a slip of paper and attach it to your return:
- names
-Order number (D .....)
-The reason for the return
Send the return to:
City Optikhaus, Poststrasse 17, 66663 Merzig
Please note that we do not bear the costs for the return at the moment and that your package must be adequately franked.
We also advise you to keep the mail receipt of your return so that you have proof if your parcel does not arrive.
Withdrawal policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods or Has.
In order to exercise your right of withdrawal, you must contact us (City Optikhaus Christian Brück, Poststrasse 17, 66663 Merzig, Germany, info@city-optikhaus.de, phone: 0686174707) by means of a clear declaration (e. g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached sample revocation form for this, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of withdrawal
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply to the following contracts:
- Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
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Sample withdrawal form (If you wish to revoke the contract, please fill out this form and return it.) -An City Optikhaus Christian Brück, Poststrasse 17, 66663 Merzig, Germany, info@city-optikhaus.de – I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following – Ordered on (*)/received on (*) – Name of consumer(s) – Address of the consumer(s) – Signature of the consumer(s) (only if notification is made on paper) - Date |
You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
Special Notes
If you finance this contract with a loan and later revoke it, you are no longer bound by the loan contract, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender uses our cooperation with regard to the financing. If we have already received the loan when the revocation takes effect, your lender shall assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or the return. The latter does not apply if the subject of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).
If you want to avoid a contractual commitment as far as possible, make use of your right of revocation and also revoke the loan agreement if you also have a right of revocation.
Withdrawal policyCreated with theTrusted ShopsLegal texts in cooperation withFÖHLISH Lawyers.
You can also download the withdrawal form here.
