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privacy

Privacy policy

Responsible for data processing is:
Christian Brück
Poststrasse 17
66663 Merzig

info@city-optikhaus.de

We are pleased that you are interested in our online shop. Protecting your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. Access Data and Hosting

You can visit our website without providing any personal information. Each time a website is called up, the web server automatically saves a so-called server log file, which contains e.g. the name of the requested file, your IP address, date and time of the call, amount of data transferred and the requesting provider (access data) and documents the call. This access data is evaluated exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. This serves to protect our legitimate interests in a correct presentation of our offer in accordance with Art. 6 Abs. 1 S. 1 lit. f DSGVO. All access data will be deleted no later than seven days after the end of your visit to the site.

2. Data processing for contract processing and contacting

2.1 Data processing for contract execution

For the purpose of the contract processing in accordance with Art. 6 Abs. 1 S. 1 lit. b GDPR we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, since in these cases we need the data to process the contract and we cannot send the order without providing it. Which data is collected can be seen from the respective input forms.

Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this data protection declaration. After the contract has been fully processed, your data will be restricted for further processing and, after expiry of the tax and commercial retention periods in accordance with Art. 6 Abs. 1 S. 1 lit. c DSGVO deleted, unless you expressly consent to further use of your data in accordance with Art. 6 Abs. 1 S. 1 lit. a DSGVO have consented or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.

2.2 Customer Account

If you have given your consent to this in accordance with Art. 6 Abs. 1 S. 1 lit. a GDPR by deciding to open a customer account, we use your data for the purpose of opening a customer account and storing your data for further future orders on our website. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this data protection declaration or via a function provided for this purpose in the customer account. After your customer account has been deleted, your data will be deleted unless you expressly consent to further use of your data in accordance with Art. 6 Abs. 1 S. 1 lit. a DSGVO have consented or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.

2.3 Contacting Us

As part of customer communication, in order to process your inquiries in accordance with Art. 6 Abs. 1 S. 1 lit. b GDPR personal data if you voluntarily provide it to us when contacting us (e.g. via contact form, live chat tool or e-mail). Mandatory fields are marked as such, since in these cases we need the data to process your contact. Which data is collected can be seen from the respective input forms. After your request has been processed in full, your data will be deleted unless you expressly consent to further use of your data in accordance with Art. 6 Abs. 1 S. 1 lit. a DSGVO have consented or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.

Live-Chat-Tool WhatsApp

For the purpose of customer communication, we use the live chat tool of WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("WhatsApp"). This serves to protect our legitimate interests in effective and improved customer communication in accordance with Art. 6 Abs. 1 S. 1 lit. f DSGVO. WhatsApp works on our behalf. The phone numbers stored by us on our mobile device are automatically processed on the servers of Whatsapp Inc., 1601 Willow Road, Menlo Park, California 94025, USA. Only telephone numbers of customers who have previously contacted us via WhatsApp and have therefore already accepted WhatsApp's terms of use and data protection are stored. The European Commission has not issued an adequacy decision for the USA. Our cooperation is based on standard data protection clauses of the European Commission.

3. Data processing for the purpose of shipping processing

To fulfill the contract according to Art. 6 Abs. 1 S. 1 lit. b GDPR, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.

Data transfer to shipping service providers for the purpose of shipping notification

If you have given us your express consent to this during or after your order, on the basis of this, in accordance with Art. 6 Abs. 1 S. 1 lit. a DSGVO forward your e-mail address to the selected shipping service provider so that they can contact you before delivery for the purpose of delivery notification or voting can contact you.
The consent can be revoked at any time by sending a message to the contact option described in this data protection declaration or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you have provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data that goes beyond this, which is permitted by law and about which we will inform you in this declaration.

DHL Parcel Ltd
Strassenweg 10
53113 Bonn
Germany

4. Data processing for payment processing

When processing payments in our online shop, we work together with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data processing for transaction processing

Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers who work for us as part of order processing, or to the commissioned credit institutes or to the selected payment service provider, insofar as this is necessary to process the payment. This serves to fulfill the contract in accordance with Art. 6 Abs. 1 S. 1 lit. b DSGVO. In some cases, the payment service providers collect the data required to process the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.
If you have any questions about our payment processing partners and the basis of our cooperation with them, please use the contact options described in this data protection declaration.

4.2 Data processing for the purpose of fraud prevention and optimizing our payment processes

If necessary, we give our service providers further data, which they use together with the data necessary for processing the payment as our processors for the purpose of fraud prevention and the optimization of our payment processes (e.g. invoicing, processing disputed payments, accounting support). This serves according to Art. 6 Abs. 1 S. 1 lit. f DSGVO the protection of our legitimate interests in our protection against fraud or in efficient payment management.

4.3 Identity and credit check when selecting Klarna payment services

Purchase on account via Klarna, Klarna installment purchase
If you opt for the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter Klarna), we ask for your consent in accordance with Art. 6 Abs. 1 S. 1 lit. a DSGVO that we are allowed to transmit the data necessary for processing the payment and an identity and credit check to Klarna. In Germany, for the identity and credit check, those in theData protection declarationBusiness information agencies called by Klarna are used. Klarna uses the information received about the statistical probability of non-payment for a balanced decision on the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option specified in this data protection declaration. As a result, we may no longer be able to offer you certain payment options. You can also revoke your consent to this use of personal data at any time by contacting Klarna.

5. Promotion by Email

E-mail newsletter with registration

If you register for our newsletter, we use the data required for this or separately provided by you in order to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 Abs. 1 S. 1 lit. a GDPR. Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the list of recipients, unless you expressly consent to further use of your data in accordance with Art. 6 Abs. 1 S. 1 lit. a DSGVO have consented or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.

6. Cookies and Other Technologies

6.1 General Information

In order to make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically saved on your end device. Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called. session cookies). Other cookies remain on your end device and enable us to recognize your browser the next time you visit (persistent cookies).
We use technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). These technologies collect IP address, time of visit, device and browser information and information about your use of our website (e.g. B. Information on the contents of the shopping cart) is collected and processed. Within the framework of a weighing of interests, this serves overriding legitimate interests in an optimized presentation of our offer in accordance with Art. 6 Abs. 1 S. 1 lit. f DSGVO.

In addition, we use technologies to fulfill the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this data protection declaration.

You can find the cookie settings for your browser under the following links:Microsoft Edge™/Safari™/Chrome™/Firefox™/Opera™

Insofar as you consent to the use of the technologies in accordance with Art. 6 Abs. 1 S. 1 lit. a DSGVO have consented, you can revoke your consent at any time by sending a message to the contact option described in the data protection declaration. Alternatively, you can also call the following link:https://gdpr-legal-cookie.com/.If cookies are not accepted, the functionality of our website may be limited.

6.2 Use of the Jimdo Consent Manager Tool to manage consent

On our website, we use the Jimdo Consent Manager Tool to inform you about the cookies and other technologies that we use on our website, as well as to obtain, manage and document your consent to the processing of your personal data by these technologies, if necessary. This is according to Art. 6 Abs. 1 S. 1 lit. c GDPR to fulfill our legal obligation in accordance with Art. 7 Abs. 1 GDPR required to be able to prove your consent to the processing of your personal data to which we are subject. The Jimdo Consent Manager Tool is an offer from Jimdo GmbH, Stresemannstrasse 375, 22761 Hamburg, Germany ("Jimdo"). After submitting your cookie statement on our website, the Jimdo web server stores your IP address, date and time of your declaration, browser information, language and URL from which the declaration was sent, as well as information about your consent behavior. In addition, a cookie is used that contains the information about your consent behavior. Your data will be deleted after 365 days, unless you expressly refer to a further use of your data in accordance with Art. 6 Abs. 1 S. 1 lit. a DSGVO have consented or we reserve the right to use data beyond this, which is permitted by law and about which we will inform you in this declaration.

7. Use of cookies and other technologies for web analysis and advertising purposes

If you have given your consent to this in accordance with Art. 6 Abs. 1 S. 1 lit. a GDPR, we use the following cookies and other third-party technologies on our website. After the end of the use of the respective technology by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. You can find more information about your revocation options in the "Cookies and other technologies" section. For more information, including how we work with each vendor, see each technology. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this data protection declaration.

7.1 Use of Google services for web analysis and advertising purposes

We use the following technologies from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google technologies about your use of our website is usually transferred to a server of Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. If your IP address is collected via Google technologies, it will be shortened before it is stored on Google's servers by activating IP anonymization. Only in exceptional cases will the full IP address be sent to a Google server and shortened there. Unless otherwise specified for the individual technologies, data processing is based on an agreement concluded between jointly responsible persons for the respective technology in accordance with Art. 26 GDPR. Further information on data processing by Google can be found in theData protection advice from Google.

Google Analytics

For the purpose of website analysis, data (IP address, time of visit, device and browser information as well as information on your use of our website) is automatically collected and stored with Google Analytics, from which user profiles are created using pseudonyms. Cookies may be used. In principle, your IP address will not be merged with other Google data. The data processing takes place on the basis of an agreement on order processing by Google.

7.2 Use of Facebook services for web analysis and advertising purposes

Use of Facebook Pixel

We use the Facebook Pixel as part of the technologies presented belowFacebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Facebook”). With the Facebook pixel, data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter) are automatically collected and stored, from which using User profiles are created from pseudonyms. As part of the so-called In addition, information that can be used to identify individuals (e.g. names, e-mail addresses and telephone numbers) is hashed and stored for comparison purposes. For this purpose, when you visit our website, a cookie is automatically set by the Facebook pixel, which automatically enables your browser to be recognized when you visit other websites by means of a pseudonymous cookie ID. Facebook will combine this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website use, in particular personalized and group-based advertising.
The information automatically collected by the Facebook technologies about your use of our website is usually transmitted to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. The European Commission has not issued an adequacy decision for the USA. If we are responsible for data transmission to the USA, our cooperation is based on standard data protection clauses of the European Commission. Further information on data processing by Facebook can be found in the data protection advice ofFacebook.

8. Integration of Trusted Shops Trustbadge

The Trusted Shops Trustbadge is integrated on this website to display our Trusted Shops seal of approval and any reviews collected, as well as to offer Trusted Shops products to buyers after an order.

This serves to protect our overriding legitimate interests in optimal marketing by enabling safe shopping in accordance with Art. 6 Abs. 1 S. 1 lit. f DSGVO. The Trustbadge and the services advertised with it are an offer from Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. The Trustbadge is provided as part of an order processing by a CDN provider (Content Delivery Network). Trusted Shops GmbH also uses service providers from the USA. An appropriate level of data protection is ensured. Further information on data protection of Trusted Shops GmbH can be foundHere.

When the Trustbadge is called up, the web server automatically saves a so-called server log file, which also contains your IP address, date and time of the call, amount of data transferred and the requesting provider (access data) and documents the call. Individual access data is stored in a security database for analysis of security issues. The log files are automatically deleted no later than 90 days after creation.

Further personal data is transferred to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or have already registered to use them. The contractual agreement made between you and Trusted Shops applies. For this purpose, personal data is automatically collected from the order data. Whether you are already registered as a buyer for product use is automatically checked using a neutral parameter, the e-mail address hashed using a cryptological one-way function. Before it is sent, the e-mail address is converted into this hash value, which Trusted Shops cannot decrypt. After checking for a match, the parameter is automatically deleted.

This is for the fulfilment of our and Trusted Shops' overriding legitimate interests in the provision of the buyer protection linked to the specific order and the transactional evaluation services according to. Art. 6 Abs. 1 S. 1 lit. f GDPR required. Further details, including objections, can be found in the Trusted Shops data protection declaration linked above and in the Trustbadge.

9. Social Media

Our online presence on Facebook, Twitter, Instagram, Youtube, Pinterest

If you have given your consent to this in accordance with Art. 6 Abs. 1 S. 1 lit. a DSGVO have given to the respective social media operator, when you visit our online presence on the social media mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which user profiles will be created using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. Cookies are usually used for this. For detailed information on the processing and use of the data by the respective social media operator as well as a contact option and your rights in this regard and setting options for protecting your privacy, please refer to the data protection notices of the providers linked below. If you still need help in this regard, you can contact us.

FacebookIs an offer of Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Facebook Ireland”) The information automatically collected by Facebook Ireland about your use of our online presence on Facebook is usually sent to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, california 94025, USA transferred and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. The data processing in the context of a visit to a Facebook fan page is carried out on the basis of an agreement between jointly responsible persons in accordance with Art. 26 GDPR. For more information (information on Insights data), seeHere.

TwitterIs an offer from Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland (“Twitter”). The information automatically collected by Twitter about your use of our online presence on Twitter is usually transferred to a server operated by Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.

InstagramIs an offer of Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (“Facebook Ireland”) The information automatically collected by Facebook Ireland about your use of our online presence on Instagram is usually sent to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, california 94025, USA transferred and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. The data processing in the context of a visit to an Instagram fan page is carried out on the basis of an agreement between jointly responsible persons in accordance with Art. 26 GDPR. For more information (information on Insights data), seeHere.

YouTubeIs an offer from Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google about your use of our online presence on YouTube is usually transferred to a server of Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.

PinterestIs an offer from Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland (“Pinterest”). The information automatically collected by Pinterest about your use of our online presence on Pinterest is usually transferred to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there. The European Commission has not issued an adequacy decision for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission.

10. Contact options and your rights

10.1 Your Rights

As a data subject, you have the following rights:

  • according to Art. 15 GDPR the right to request information about your personal data processed by us to the extent specified there;
  • according to Art. 16 GDPR, you have the right to immediately request the correction of incorrect or incomplete personal data stored by us;
  • according to Art. 17 GDPR, you have the right to request the deletion of your personal data stored by us, unless further processing is required
    • to exercise the right to freedom of expression and information;
    • to comply with a legal obligation;
    • for reasons of public interest or
    • is required to assert, exercise or defend legal claims;
  • according to Art. 18 GDPR, you have the right to request that the processing of your personal data be restricted
    • the accuracy of the data is disputed by you;
    • the processing is unlawful but you oppose its erasure;
    • we no longer need the data, but you need them to assert, exercise or defend legal claims or
    • you according to Art. 21 GDPR have lodged an objection to the processing;
  • according to Art. 20 GDPR the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request transmission to another person responsible;
  • according to Art. 77 GDPR the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.

Right to object

Insofar as we process personal data as explained above in order to protect our legitimate interests, which prevail in the context of a balancing of interests, you can object to this processing with effect for the future. If the processing is for direct marketing purposes, you can exercise this right at any time as described above. If the processing is for other purposes, you only have the right to object if there are reasons that arise from your particular situation.

After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or if the processing is necessary for the establishment, exercise or defense of serves legal claims.

This does not apply if the processing is for direct marketing purposes. Then we will no longer process your personal data for this purpose.

10.2 Contact Options

If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data, as well as revocation of consent given or objection to a specific use of data, please contact us directly using the contact details in our imprint.


Data protection declarationCreated with theTrusted ShopsLegal texts in cooperation withFÖHLISH Lawyers.