FAQ

Within Germany, we usually deliver glasses in 2–3 working days. Custom-made glasses take 7–10 working days. Delivery to the EU takes 5–7 working days, or 10–12 for custom-made glasses.

Shipping with DHL is free of charge to Germany, Austria and Switzerland for orders of €25 or more. We charge €15 to the EU and €20 worldwide. For orders under €25, we ship by Deutsche Post registered mail: €2.20 to Germany, €5.00 to Austria and Switzerland.

Yes. Select in-store collection when you place your order. We will let you know as soon as your glasses are ready.

You can pay by PayPal, credit card and Apple Pay. With Klarna, purchase on account or instalment payment is also possible. You can see which options are available for your order at checkout. Find out more on our Payment Methods page.

When you sign up for our newsletter, you receive €10 off your first online order. The discount is valid for that one order only.

You have a 14-day right of withdrawal. Return shipping is at your own expense. Once we have received your return, we will refund the purchase price to your original payment method within 7 calendar days. You will find all the details under Returns & Right of Withdrawal, and the form under Declare Withdrawal.

We do not offer direct exchanges online. Return the glasses and order the model you want as a new order. Custom-made glasses are excluded from the right of withdrawal.

Send it to City Optikhaus, Poststrasse 17, 66663 Merzig, or to the address on your delivery note.

The statutory 2-year warranty applies. Write to us at info@city-optikhaus.de with your order number and a few photos. We will get back to you personally.

Yes, 100%. All frames come directly from the manufacturer or from authorised retailers and are delivered in their original packaging.

In addition to the statutory warranty, the manufacturer's guarantee terms for the respective brand apply. If you are unsure, just ask us.

Over 90% of our sunglasses can be fitted with prescription lenses. We are happy to tell you personally whether this is possible for the model you have in mind and what it costs. Write to info@city-optikhaus.de or call us on +49 6861 74707.

Yes. We are qualified opticians, which is why all sunglasses in our shop have UV protection. For special requirements such as glacier glasses, please speak to us beforehand.

Yes, at our stores in Merzig and Berlin. We recommend booking an appointment in advance: Merzig or Berlin.

Yes. We take care of adjustments, nose pads, screws and repairs at our stores in Merzig and Berlin.

Never place your glasses lens-down on a rough surface. Do not clean them with paper tissues or coarse fabrics. Even ready-made moist lens wipes can damage the coating of the lenses. A soft microfibre cloth and lukewarm water are best.

Limited Editions are produced in small quantities only and are not produced again. This includes all models by Jacques Marie Mage, Sato, T Henri and Joël Laville. We do not put limited models into the sale.

The Private List is our personal concierge service. You sign up with your name and WhatsApp number, choose your brands or all new arrivals, and be the first to hear about new models and rare frames. Go to the Private List.

We sell Chrome Hearts exclusively in our stores. Through the Private List, however, you can have models reserved for you in advance.

You can book your appointment directly online: Appointment in Merzig or Appointment in Berlin. You will also find the link at the top of the shop, in the header. We will then take the time to give you and your fitting our full attention.

Merzig: Poststrasse 17, 66663 Merzig. Mon, Tue, Thu, Fri 09:00–18:00, Sat 09:30–13:00.

Berlin: Uhlandstrasse 14, 10623 Berlin. Tue–Fri 12:00–19:00, Sat 12:00–16:00.

More at Our Stores.